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Privacy Policy

Last updated: February 2025

1. Introduction

UK Trade Windows and Doors Limited ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, email address, phone number, postal address
• Quote Requests: Property details, service requirements, preferred contact times
• Communication: Messages, enquiries, and feedback you send to us
• Marketing Preferences: Your consent for marketing communications

2.2 Information We Collect Automatically

• Website Usage: Pages visited, time spent, click patterns
• Device Information: IP address, browser type, operating system
• Cookies: Small files stored on your device (see our Cookie Policy)

3. How We Use Your Information

3.1 Legitimate Business Purposes

• Service Delivery: Providing quotes, consultations, and installations
• Customer Support: Responding to enquiries and resolving issues
• Business Operations: Scheduling appointments, managing projects
• Legal Compliance: Meeting regulatory and legal requirements

3.2 With Your Consent

• Marketing Communications: Sending promotional emails and offers
• Customer Surveys: Gathering feedback to improve our services
• Social Media: Sharing testimonials and project photos (with permission)

4. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract: To fulfil our obligations under contracts with you
• Legitimate Interest: For business operations and customer service
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with legal and regulatory requirements

5. Information Sharing

5.1 We May Share Information With

• Service Providers: Trusted partners who help deliver our services
• Suppliers: Manufacturers and suppliers for product sourcing
• Professional Advisors: Lawyers, accountants, and consultants
• Regulatory Bodies: When required by law or regulation

5.2 We Never

• Sell your personal information to third parties
• Share information for marketing purposes without consent
• Transfer data outside the UK without appropriate safeguards

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption: Secure transmission and storage of sensitive data
• Access Controls: Limited access to authorised personnel only
• Regular Updates: Keeping security systems current and effective
• Staff Training: Regular privacy and security training for all employees

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records (typically 7 years for financial records)

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request copies of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your information
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at: [email protected]

9. Cookies

Our website uses cookies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent banner.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any linked websites.

11. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you are not satisfied with our response to any privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

• Website: ico.org.uk
• Helpline: 0303 123 1113