Privacy Policy
Last updated: January 2025
1. Introduction
UK Trade Windows and Doors Limited ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.
Company Details:
UK Trade Windows and Doors Limited
Company Registration Number: 16546225
Registered Address: International House, 64 Nile Street, London, N1 7SR
Email: [email protected]
Phone: 07356 230 745
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, postal address
- Quote Requests: Property details, service requirements, preferred contact times
- Communication: Messages, enquiries, and feedback you send to us
- Marketing Preferences: Your consent for marketing communications
2.2 Information We Collect Automatically
- Website Usage: Pages visited, time spent, click patterns
- Device Information: IP address, browser type, operating system
- Cookies: Small files stored on your device (see our Cookie Policy)
3. How We Use Your Information
3.1 Legitimate Business Purposes
- Service Delivery: Providing quotes, consultations, and installations
- Customer Support: Responding to enquiries and resolving issues
- Business Operations: Scheduling appointments, managing projects
- Legal Compliance: Meeting regulatory and legal requirements
3.2 With Your Consent
- Marketing Communications: Sending promotional emails and offers
- Customer Surveys: Gathering feedback to improve our services
- Social Media: Sharing testimonials and project photos (with permission)
4. Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Contract: To fulfil our obligations under contracts with you
- Legitimate Interest: For business operations and customer service
- Consent: For marketing communications and optional services
- Legal Obligation: To comply with legal and regulatory requirements
5. Information Sharing
5.1 We May Share Information With
- Service Providers: Trusted partners who help deliver our services
- Suppliers: Manufacturers and suppliers for product sourcing
- Professional Advisors: Lawyers, accountants, and consultants
- Regulatory Bodies: When required by law or regulation
5.2 We Never
- Sell your personal information to third parties
- Share information for marketing purposes without consent
- Transfer data outside the UK without appropriate safeguards
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information:
- Encryption: Secure transmission and storage of sensitive data
- Access Controls: Limited access to authorised personnel only
- Regular Updates: Keeping security systems current and effective
- Staff Training: Regular privacy and security training for all employees
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and support
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records (typically 7 years for financial records)
8. Your Rights
Under UK GDPR, you have the right to:
- Access: Request copies of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Restriction: Limit how we process your information
- Portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, contact us at: [email protected]
9. Cookies
Our website uses cookies to improve your experience. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand how visitors use our site
- Marketing Cookies: To show relevant advertisements (with consent)
You can manage cookie preferences through your browser settings or our cookie banner.
10. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.
11. Children's Privacy
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered customers
- Updating the "Last updated" date at the top of this policy
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
UK Trade Windows and Doors Limited
Email: [email protected]
Phone: 07356 230 745
Address: International House, 64 Nile Street, London, N1 7SR
14. Complaints
If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF